Restore and Fix: Chrome didn’t shut down correctly


Are you frequently seeing the “Chrome didn’t shut down correctly” popup? Here’s what it is and how to fix this for good.

When you first run Chrome after a reboot, you might get the “Restore pages? Chrome didn’t shut down correctly” error message box. This can be solved with a simple exit from the browser, but some users have experienced it occurring more frequently.

At times, this occurs on the initial opening of Chrome after a reboot, even despite closing it properly. Google has yet to come up with an official fix, but below are some workarounds that might resolve the problem.

Chrome Restore Pages Popup

Restore the Tabs in Chrome Browser

Chrome does provide a Restore button in the error message box to give the user the choice to reopen all the tabs that were running on Chrome before it crashed. This doesn’t rid the error box when it crashes, and it might happen to crash very often, but you’ll be able to pick up where you left if you choose to restore your tabs.

Alternatively, browsing history can help to retrieve all the tabs that were forcibly closed, though this feature doesn’t work when you’re using the incognito mode. Recovering tabs that were closed because a private window crashed isn’t possible, because of security measures put in place in that incognito mode.

Clear The Cache

Clearing the cache periodically can have proven effective according to some users.

To clear the overfilled Chrome Cache, follow the steps given below:

  1. Open Google Chrome and press the Ctrl + Shift + Delete keys on the keyboard to open the Clear browsing data floating screen.
    Chrome Clear Cache
  2. Change the Time range to All time and then click on the Clear data option.
  3. Restart the browser, and check if the error still occurs. If the error is still there, go on with the solutions below.

Deselect “Continue running background apps when Google Chrome is closed”

Sometimes interference from apps running in the background can interrupt chrome. To stop this habit of closing and opening repeatedly, manually prevent them from operating after the chrome is closed. Chrome has an option to disable the apps from running in the background.

Chrome Continue Running Background apps
  • Go to settings
  • Scroll down to the Advanced option, and tap it to open a submenu.
  • Navigate to the System and toggle to deselect the option “Continue running background apps when Google Chrome is closed”

This additional consumption may come at the cost of the browser starting to run very slow and hanging more often.

Note: This method also applies to most Linux operating systems.

Rename the Chrome’s Default Folder

  1. Open the file manager by pressing the Windows + E keys on your keyboard. Click on the View tab and check the Hidden Items box.
    Windows Hidden Items Setting
  2. Now, follow the navigation below to open the C: drive or the System drive of the device.
    Rename Chrome Default Folder
  3. Open the Users folder and double-click on the folder that has the name of your “user account”.
  4. Double-click on the “AppData” folder and then on the “Local” folder.
  5. Locate the folder named Google and open it. Next, open the Chrome folder.
  6. Now, locate the folder labeled Default and right-click on it.
  7. Select the Rename option and then type any name of your preference, then save the new name.
    Rename Chrome Default Folder 2

Once renamed, relaunch the browser and Chrome will now create a new environment to store its default settings and files anew. This in turn should fix the issue as well.

Disable Problematic Extensions

Extensions are useful for making the user experience better while using the browser, yet some become corrupted and might end up causing crashing issues.

Chrome Disable

To do this,

  1. Open Chrome and then click on the menu button, the three vertical dots in the upper right corner of the Chrome screen.
  2. Select the More tools option from the pop-up menu and then click on the Extensions option. All the installed extensions will be displayed on the page that opens.
  3. Click on the toggle next to the extensions to disable them.
  4. Once all the extensions are disabled, check if the problem persists. If the error disappears after disabling the extensions, it is an indication that one or more of the installed extensions is causing the error.
  5. Enable the extensions one by one- and each-time check if the error arises. This way, it is easy to pinpoint the corrupted extension and remove it.

Tweak the Chrome’s Preferences File

  1. On the Windows device, open the folder path below in File Explorer.
    Chrome Preference file 1
  2. Right-click Preferences and select Open with to choose a text editor to open the file.
    Chrome Preference file 2
  3. Select a preferred or any installed editor and click OK.
  4. Next, click on the Edit > Find to open the search utility.
  5. On the search box, key in “exit_type”, then press ENTER. This will take you to the indicated “exit_type”: “crashed” as indicated below.
    Chrome Preference file 3
  6. Change the exit_type from Crashed to Normal. You can either use the “CTRL+S” shortcut HOT keys or navigate to the file option on the editor and manually save the changes.
    Chrome Preference file 4

This lengthy process has proven helpful to some users. Now close and reopen Google Chrome to ensure that the solution is effective.

Reset Chrome Browser

  • Go to Settings and navigate to the Advanced button.
  • Then, scroll down to and click the Restore settings to their original defaults option.
    Reset Chrome Browser

Click on the Reset settings to confirm.

This disables all the third-party extensions already installed and also clears any temporary data as well. All the changes previously done in the Chrome Settings will revert to their default state.

Restart the browser and the issue would have probably been rectified.

Use hardware acceleration when available

  1. Open Chrome settings and navigate to the Advanced Settings options.
    Chrome Use Hardware Acceleration 1
  2. Tap on the “advanced” option and tap on the System option.
  3. On the submenu, toggle on the button to turn off the Use hardware acceleration when available setting.
    Chrome Use Hardware Acceleration 2

The Chromebook option

According to the Product Experts, on Chromebooks, affected users can try to prevent this issue by pressing the volume button.

Chrome Product

Users, too, have been advised to file a feedback report, which would help the development and engineering teams to get relevant details from their logs.

Chromebook option

Try Another Browser

This might come in handy as the last resort when you encounter the “Chrome keeps shutting down” issue. There are plenty of alternatives these days that have cross-platform compatibility, with good reputations. This is an excellent option if you are not tied to the Google ecosystem.


Chrome Browser crashes frequently cause a lot of interruption when browsing. All the troubleshooting tips mentioned above have been tested and tried by users and are found useful in solving this error.

You can change browser settings and modify information in different folders. If you would rather consider a safer path, opting for privacy-oriented browsers like brave or performant ones like Firefox is highly recommended.

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